Getting a "mail certificate name mismatch" / "cannot verify server identity" error?

This error usually occurs when a mail client is using using a secure connection to the mail server under a custom hostname.

For example, this could occur where you have imap.yourdomain.com pointing to imap.stackmail.com. This allows you to make a secure IMAP connection, but the SSL certificate installed on our mail servers uses the '*.stackmail.com' hostname - and not 'yourdomain.com'.

It's nothing to worry about, the certificate for '*.stackmail.com' is expected so you can trust the certificate with the knowledge that the connection will remain encrypted. Once the ceritifcate is trusted you should not receive any further warnings, unless the certificate changes. 

To avoid the warning altogether, you could change the mail client to use the stackmail.com hostnames. These are: imap.stackmail.com, pop.stackmail.com or smtp.stackmail.com for IMAP, POP or SMTP respectively. 

Was this answer helpful?

Related Articles

How do I setup my mailbox in Outlook?

Automatic Setup In Outlook, choose the File tab Under 'Account Information', choose Add...

What are my email sending limits?

Email Account Limits The following limits apply to all messages sent via authenticated SMTP....

How do I set up email on my Android device?

Open the mail application on your Android device.  Select Add New Account and enter the...

How do I create an email signature in webmail?

To create an HTML or plain text email signature that will be appended to all emails: Select...

How do I add Office 365 DNS records?

If you need email to route via Office 365 instead of 20i’s StackMail platform, then you can use...