Monday, February 20, 2017 Dear all

We are currently experiencing an incredibly high volume of support tickets.

As such we are working through a very large backlog and replies may be much slower than you are used to.

Please bear with us while we work through the lists - all tickets will be answered as soon as possible.

We do ask that if your ticket is not urgent that you consider waiting until later to allow us a chance to respond to the current backlog.

Thank you for your understanding and apologies for any inconvenience.

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